Understanding & Improving Google My Business Reviews
If you’re not actively pulling in customer reviews to your Google My Business Account (GMB), you’re missing an easy means of boosting your online presence! But how do you get those GMB reviews, you wonder? Well, you’re just going to have to ask. Here are a few tips to help you get started:
- Ask friends and relatives to leave reviews for your business
- Make sure your GMB Short Name/Short URL is set up correctly
- Send customers your Short URL via text or email and ask for them to leave a review
- Make sure your Short URL is on display in your store with a request for customers to leave reviews
And be sure to respond to all of your reviews, whether good or bad! Thank customers for good reviews, and if you have any negative reviews, take the opportunity to patiently address your customer's concerns.